The Think Tank Ep. 6: Improving Access - Digitally Serving Up Services Directly to End-Users

What happens when you bring together two bright digital experts to tackle health care’s biggest challenges?

In our sixth episode, we were joined by the Digital Innovation Group’s Chief Digital Officer, Aaron Martin, and Madhur Aggarwal, who is the former SVP of Digital Channels & Customer Experience for Pearson to discuss how they’ve approached improving access to professionalized services using digital technologies. To see how progress outside of healthcare in the education vertical can inspire new ways to innovate, Aaron spoke with Madhur to learn about how his team at Pearson is approaching similar challenges that stand in their way. As it turns out, the healthcare and education are both notoriously staid industries facing a lot of similar challenges in terms of digitally expanding access to its respective services, especially in the midst of these unprecedented times.

This isn’t your typical brainstorm among healthcare experts. This is a supercharged session between two minds that work in similar, yet very disparate industries. In this episode, our guests talk about a broad challenge they face and discuss how they’ve approached the problem in their respective fields. The magic? To see how their approaches to an industry-specific challenge can be applied to another industry to spark new avenues of innovation. This series is all about creating synergy between two different, but very like-minded healthcare and tech experts.

Our host, Kelly Stonelake sat down with these two digital experts from education and health care backgrounds to discuss problem areas that parallel their industries. Our guests had a candid discussion about the barriers they run into and brainstormed ways they could overcome the challenges that stand in the way of innovation in their respective industries.

Tune-in below to see how Providence’s Digital Innovation Group and Pearson are leveraging their digital expertise to help expand access to professional services for consumers: