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Providence exceeds 1 million Telehealth visits in 2020

Published Date
Author Chloe Valencia

The COVID Crisis has led to unprecedented growth in virtual care in 2020.  This paradigm shift in care delivery is captured in the graph below. In each month since April 2020, we have exceeded our total number of virtual visits in 2019 (67,080). In fact, in the each month since April, we have exceeded the total encounters from the past seven years (152,999).  And despite clinics being open for face to face visits, virtual visits have remained at several thousand per day – an indication that patients and providers continue to see value in this care delivery model.

Some highlights·     

  • Physician Enterprise Alternative Virtual Visits still averaging 7,500+ per weekday
  • Behavioral Health Concierge visits exceeding 400 per month with Net Promotor Score of 90
  • On pace to complete 1.6M virtual visits by the end of 2020
  • Express Care Virtual remains 10x above historical daily volumes

Please visit us @ www.providence.org/telehealth or contact: Todd Czartoski, M.D. to learn more.